Refund policy

Wear them. Then decide.

Thirty days. Not thirty days in the box — actually wear them, at your desk, at 10pm, for a week. If the orange isn’t for you, or you just don’t like them on your face, send them back for a full refund.

Normal wear is expected. We only ask that the frame and lens come back undamaged, in the case. This sits on top of your statutory 14-day right to cancel under the Consumer Contracts Regulations.

To start a return, contact us at auresta.co.uk@gmail.com. We’ll send you a return shipping label and instructions — return postage is on us. Items sent back without first requesting a return can’t be accepted.

Returns address:
102 Carnwath Road, Higham House West, London, SW6 3BJ, United Kingdom

Your statutory rights
You have 14 days from delivery to cancel for any reason and without giving a justification, under the UK Consumer Contracts Regulations (and the equivalent EU rules if your order ships into the EU). Our 30-day policy sits on top of that right and does not replace it. Nothing here affects your rights under the Consumer Rights Act 2015 if an item is faulty, not as described, or not fit for purpose.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or the wrong item, so we can put it right.

Exceptions
Gift cards can’t be returned. Everything else in our range is covered by the policy above, including anything bought in a promotion or as part of a two-pair bundle.

Refunds
We’ll let you know once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days. Banks can take a little longer to post it. If more than 15 business days have passed since we approved your return, contact us at auresta.co.uk@gmail.com.